Stream-Flo’s full organizational strength quickly gets end user back on track while eliminating the need for a rig or casing jacks
Three days.
That’s all it took for Stream-Flo Canada to quickly engineer, manufacture, and install a custom primary that saved a customer serious costs compared to other conventional options.
Faced with scarring on the inside of the sealing surface of an intermediate head where our primary seal would sit, thus preventing our team from completing a 100 per cent true pressure test, our customer was staring down some serious operational issues.
So, they looked to us for ideas on how to fix it.
The scarring causing all the problems.
As Stream-Flo Western Hemisphere Sales Director Russ Gardiner explains, two ideas were first considered.
“We talked about spearing the casing and removing the current slips and installing a new version,” he said. “Would have been a big price tag to spear casing and remove old and install new.”
All right, so option two.
“We discussed removing the seals as above but also replacing the intermediate head that had the scarring on it,” said Gardiner. “Again, very expensive endeavour for the customer to do.”
Demanding a better solution
With the assorted expertise of Stream-Flo Canada at our disposal, and the comprehensive capabilities and operational excellence to fully execute on that expertise, we demanded a better solution from ourselves. As Gardiner details.
“I engaged our operations team and engineering team to come up with a solution. All options highlighted above would have been very costly to the customer, requiring them to bring in a rig and various other equipment. One of our senior product engineers came up with the solution of manufacturing a new custom primary that would work with the current manual slips and seal below the scarring on the intermediate head.
“The next day I presented the option to the customer first thing in the morning, and they liked the idea as it was a very cost-saving initiative. Got the approval to move forward with it. That same day, engineering completed the design of the primary, manufacturing got it set up to manufacture, and come the next morning we had the final product ready to go. The next day our Edson service crew went out to location to remove the wellhead and install the new primary seal. All went well and we were able to get a solid pressure test on the seals. Customer was extremely happy with the outcome and credited our company for the fast response to the situation.”
The custom primary solution our engineer came up with, manufacturing department quickly made, and Edson service techs successfully installed.
For Gardiner, the whole process — from problem to full solution — was a perfect example of what makes Stream-Flo, well, Stream-Flo.
“This is the truest form of SFI culture and what this company has been built on,” he said. “Customer service from all aspects of our business. Sales, operations (manufacturing, service), engineering… all got together and came up with a cost-effective way to get our customer back on track.”
Strength from the sum of our parts.
A timely solution that saved our customer huge costs, and quickly got them back to producing profitability.
Value, delivered.
